At Furnimart, we want your experience to be as comfortable as our seating. We’ve compiled the most common questions from our community to help you shop with confidence.
Shipping & Delivery
Where does Furnimart ship?
We currently ship exclusively to physical street addresses within the 48 contiguous United States. At this time, we do not ship to Alaska, Hawaii, U.S. Territories (such as Puerto Rico or Guam), or Military Bases (APO/FPO/DPO).
How much does shipping cost?
We believe in transparent pricing. We offer Complimentary Free Shipping on all products in our store. The price you see is the price you pay; there are no surprise delivery fees at checkout.
How long will it take to receive my order?
Once your order is processed (1-2 business days), transit typically takes 2-5 business days, depending on your location. We strategically ship from the warehouse closest to you to ensure maximum delivery efficiency.
Payments & Security
What payment methods do you accept?
We accept a wide variety of secure payment options, including:
- Credit/Debit: Visa, Mastercard, American Express, Discover, JCB, Diners Club, and Elo.
- Express Checkout: Shop Pay for a faster, secure checkout experience.
Are international cards accepted?
Yes, we accept international cards; however, please note that your bank may apply an exchange fee if your local currency is not USD.
Returns, Refunds & Exchanges
What is your return policy?
Your 100% satisfaction is our goal. We offer a 30-day Return & Exchange Policy. If you are not in love with your piece, you can return it within 30 days of purchase.
Are there fees for returns?
For "change of mind" returns, customers are responsible for the return shipping costs and a 3% restocking fee. To be eligible, items must be in their original condition and packaging. For more details, please visit our Returns & Refund Policy page.
Orders & Assembly
How do I place an order?
Simply add your desired pieces to your cart. When you’re ready, click "Checkout" and follow the prompts to provide your delivery and payment information. We’ll handle the rest and keep you updated via email.
I’m having trouble with assembly. What should I do?
Don't worry! Every product page includes a link to download the Assembly Instructions. If you still have questions or need a helping hand, our customer service team is happy to guide you through the installation process.