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FAQ Exhibitations Affiliate

Refund policy

Policy Points

Last updated: April 15, 2026

At Furnimart, we want you to be completely enamored with your selection. We understand that sometimes a piece might not fit your space exactly as you imagined. Our return process is designed to be transparent and straightforward, ensuring your satisfaction remains our top priority.

The 30-Day Return Window

We offer a 30-day return policy. You have 30 days from the date of purchase to request a return or exchange.

  • Note: Beyond this 30-day window, your purchase is covered under our [Manufacturer’s Warranty], which handles defects and replacement parts.

Eligibility for Returns

To ensure we can continue offering curated designs at accessible prices, we require returns to meet the following criteria:

  • Condition: Items must be unused, unwashed, and in the same condition that you received them.
  • Packaging: Items must be returned in their original packaging.
  • Integrity: We cannot accept items that are damaged, missing parts, or not in their original condition for reasons not due to our error.

How to Initiate a Return

To complete your return, follow these simple steps:

  1. Proof of Purchase: Locate your receipt or order confirmation.
  2. Contact Us: Email a scan or photo of your receipt to info@furnimarts.com.
  3. Approval: Our team will review your request and provide you with specific instructions on where and how to send your package.

Refund Process

Once your return is received and inspected by our warehouse team, we will send you an email notification regarding the approval or rejection of your refund.

  • Approved Refunds: A credit will automatically be applied to your original method of payment.
  • Timeline: Refunds are typically processed by banking institutions within 2-3 business days. Please note that some financial institutions may take longer to reflect the credit on your statement.

Exchanges

We only replace items if they arrive defective or damaged. If you need to exchange a piece for the same item, please get in touch with us immediately at info@furnimarts.com. We will guide you through the exchange process to ensure a replacement reaches you as quickly as possible.

Return Shipping

  • Please note that customers are responsible for return shipping costs unless the item arrived damaged or defective.
  • Shipping times for exchanged products may vary by geographic location.