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FAQ Exhibitations Affiliate

Refund policy

Policy Points

Last Updated: September 22, 2026

At Furnimart Inc, we want you to be completely enamored with your selection. We understand that choosing the perfect piece for your home is an intimate decision, and sitting comfort is deeply personal. If a piece doesn’t fit your space or match your expectations as envisioned, our return process is designed to be transparent, fair, and straightforward.

The 30-Day Return Guarantee

We offer a 30-Day Satisfaction Return Policy. You have 30 calendar days from the date of delivery to request a return or exchange for any reason.

  • Beyond 30 Days: If 30 days have passed since delivery, your purchase remains fully protected under our 1-Year Manufacturer’s Warranty, which covers structural defects, hardware failures, and manufacturing issues at zero cost to you.

Return Eligibility Criteria

To ensure we can continue offering curated designs at accessible prices, items submitted for return must meet the following criteria:

  • Condition: Items must be unused, free from stains or pet hair, and in the same condition as received.
  • Packaging: Items must be returned in their original protective packaging (including internal padding, protective wrap, hardware bags, and manuals).
  • Assembly Notice: If an item has been assembled, please carefully disassemble it and pack it back into its original box to prevent transit damage during return shipping.
  • Non-Returnable Items: Final sale/clearance items, custom orders, or items damaged due to improper assembly or misuse are not eligible for standard return.

How to Initiate a Return (4-Step Process)

To protect your package and ensure accurate refund tracking, all returns must be pre-authorized by our team before shipping. Please do not send any items to our warehouse addresses without an official RMA number.

  1. Submit Your Request: Email our Curator Care Team at atom@furnimarts.com within 30 days of delivery.
    • Subject Line: "Return Request - [Your Order Number]"
    • Details Needed: Include your full name, order number, reason for return, and 2–3 clear photos showing the current condition of the item and original packaging.
  2. Receive Authorization & Designated Warehouse Address: Our team will review your request within 24 business hours. Upon approval, we will provide you with an official RMA (Return Merchandise Authorization) Number and the specific designated return warehouse address for your package.
  3. Pack Your Item: Securely pack the item in its original box with all included parts, and clearly write your RMA number on the outer return label.
  4. Dispatch & Provide Tracking: Drop off the package at the assigned carrier location (FedEx / UPS) and reply to your ticket with your return tracking number.

Important Notice: Packages shipped back without a pre-authorized RMA number or sent to an unassigned warehouse location cannot be processed and will not be eligible for a refund.

Return Shipping Costs & Policy

We maintain full transparency with zero hidden fees:

  • Damaged, Defective, or Incorrect Deliveries: If your furniture arrives damaged during transit, missing hardware, or is the wrong item, Furnimart covers 100% of return shipping and replacement costs.
  • Change of Mind or Personal Preference: If you choose to return an item due to personal preference, space constraints, or a change of mind, the customer is responsible for the return shipping carrier costs.
  • Zero Restocking Fees: Furnimart does not charge restocking fees.

Refund Processing & Timelines

Once your pre-authorized return package arrives at our designated logistics hub, our quality control team will inspect the item within 2–3 business days.

  • Approval Notification: Upon inspection, you will receive an automated email notification confirming whether your refund has been approved.
  • Credit Issuance: Approved refunds will automatically be credited back to your original method of payment.
  • Bank Processing Time: Refunds are typically processed by financial institutions within 2–5 business days. Please note that some credit card providers may take slightly longer to reflect the balance on your statement.

Exchanges

We replace items immediately if they arrive defective or damaged. For standard exchanges (e.g., choosing a different color or model), the fastest method is to initiate a return request for your original item via atom@furnimarts.com and place a new order on www.furnimarts.com. This ensures your new selection is reserved without waiting for the return shipment to process.

Curator Care & Support

For all return requests, warranty claims, or policy inquiries, please contact our team directly:

  • Customer Support Email: atom@furnimarts.com
  • Customer Support Phone: +1 (818) 471-3642
  • Support Hours: Monday – Friday, 9:00 AM – 5:00 PM (PST)

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