Shipping policy
Policy Points
- Complimentary Standard Shipping
- Processing & Delivery Timelines
- Shipping Destinations & Exclusions
- Delivery Method: Front-Door Service
- Important Delivery Reminders
- Damaged or Defective Shipments
- Customer Care & Contact Information
Last updated: September 15, 2026
At Furnimart Inc, our curatorial commitment doesn’t end at the warehouse door. We believe that receiving your furniture should be as seamless, transparent, and inspiring as choosing it. We partner with national carriers to deliver every piece safely, swiftly, and with zero hidden fees.
Complimentary Standard Shipping
We offer Free Shipping & Handling on 100% of our items across the 48 contiguous United States.
- No Order Minimums: Every item in our collection ships free with no promo codes required.
- Transparent Checkout: The price you see on our product page is the final price for delivery straight to your home.
Processing & Delivery Timelines
Your total delivery window consists of two phases:
Note: Our fulfillment center and carrier partners operate Monday through Friday (excluding U.S. federal holidays). Orders placed on weekends or holidays are processed on the following business day.
Shipping Destinations & Exclusions
Furnimart ships exclusively within the 48 contiguous United States.
- Supported Destinations: Physical residential and commercial addresses within the lower 48 U.S. states.
- Excluded Regions: We do not ship to Alaska, Hawaii, Puerto Rico, U.S. territories, or international destinations at this time.
- Physical Street Addresses Only: Due to the size and weight of furniture packages, we cannot deliver to P.O. Boxes, APO, FPO, or DPO addresses. A physical street address is required for all orders.
Delivery Method: Front-Door Service
To ensure swift and reliable transit, all orders are shipped via Front-Door Package Delivery through our primary logistics partners (FedEx Ground, UPS Ground, or USPS).
- Delivery Placement: Your package will be delivered directly to the primary ground-level entrance of your delivery address (e.g., front porch, doorstep, or lobby).
- Protective Packaging: To protect your furniture during transit and ensure easy entry through standard doorways, select pieces are flat-packed with protective padding. Simple, step-by-step assembly instructions and hardware are included in every box.
- Carrier Tracking: Once dispatched, you will receive an automated Shipping Confirmation email containing your official tracking number to monitor your package in real time.
Important Delivery Reminders
- Address Verification: Please double-check your shipping address prior to completing payment. For security and dispatch speed, we must ship strictly to the address provided at the time of purchase. If you notice an error, contact our Curator Care Team within 12–24 hours at atom@furnimarts.com.
- Non-Defective Returns: While we curate for quality, we understand tastes can change. Please note that customers are responsible for return shipping costs in cases of a "change of mind" or an accidental "wrong item" order.
Damaged or Defective Shipments
Every Furnimart product undergoes quality checks prior to dispatch. If your shipment suffers transit damage or arrives with missing parts, we will resolve it immediately:
- Inspect Your Delivery: Examine the outer box and contents upon arrival.
- Document the Issue: Take 2–3 clear photos or a short video showing the damaged package or product defect.
- Contact Curator Care: Email us within 48 hours of delivery at atom@furnimarts.com with your order number.
- Hassle-Free Resolution: Our team will review your report within 24 business hours and arrange replacement parts or a full product exchange at zero cost to you.
Customer Care & Contact Information
For delivery updates, order tracking, or policy questions, please contact our team:
- Customer Support Email: atom@furnimarts.com
- Customer Support Phone: +1 (818) 471-3642
- Operating Hours: Monday – Friday, 9:00 AM – 5:00 PM (PST)